Shipping policy

Shipping Policy for Comfay

Last Updated: 1 July 2026

Thank you for choosing Comfay! We want to make sure you have all the information you need about shipping and delivery.

Shipping Locations

We currently ship within Kuwait, as well as to selected international destinations including:

  • GCC countries: Saudi Arabia, UAE, Qatar, Bahrain, and Oman
  • Egypt
  • United States of America

Shipping availability and rates will be shown at checkout based on your delivery address.

  • Processing Time

Orders are processed within 1–3 business days after payment has been verified.

Once your order has been shipped, you will receive a confirmation email with your shipping details.

Kuwait Delivery Fees

For local Kuwait orders, delivery fees vary depending on the area:

1.500 KWD delivery fee applies to:

  • Al Asimah
  • Hawalli
  • Mubarak Al Kabeer

2.000 KWD delivery fee applies to:

  • Ahmadi
  • Farwaniyah
  • Jahra

The final delivery fee will be calculated and displayed at checkout.

International Shipping Fees

For GCC, Egypt, and USA orders, shipping rates are calculated automatically at checkout based on:

  • Destination country
  • Parcel weight
  • Order size

Any customs duties, import taxes, or additional fees required by the destination country are the responsibility of the customer, unless stated otherwise at checkout.

Delivery Times

Estimated delivery times may vary depending on your location and the shipping carrier.

For Kuwait orders, delivery usually takes 1–3 business days after processing.

For international orders, delivery times vary depending on the destination country, customs clearance, and courier service.

Please note that delays may occur during peak seasons, public holidays, customs checks, or due to unforeseen circumstances.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking details, where available, so you can follow the status of your delivery.

Changes or Cancellations

If you need to change or cancel your order, please contact us as soon as possible at support@getcomfay.com.

We will do our best to accommodate your request before the order has been processed or shipped. Once an order has been dispatched, changes or cancellations may no longer be possible.

Lost or Damaged Items

If your order is lost or arrives damaged, please contact us immediately at support@getcomfay.com with your order number and any relevant photos or details.

We will assist you in resolving the issue as quickly as possible.

Contact Us

For any questions about shipping, delivery, or your order, you can contact us at:

Email: support@getcomfay.com

Thank you for shopping with Comfay. We truly appreciate your support!